Outage in Ontraport

Email delivery latency

Resolved Major
August 02, 2024 - Started 5 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing email delivery latency due to an issue related to networking at a datacenter. We are investigating the issue.
Components affected
Ontraport Email Delivery
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/02/2024 12:03PM

Email Delivery services have been fully restored and are stable.

MONITORING 5 months ago - at 08/02/2024 11:33AM

We are still waiting for the final "OK" from the DC, but email services are currently restored. Any queued email (those which were scheduled during the outage, or processed during) are now exiting the queues and being delivered.

We will continue to monitor this until it is confirmed 100% resolved, and will update the status accordingly if the services deteriorate again.

IDENTIFIED 5 months ago - at 08/02/2024 09:39AM

We are still waiting for a resolution from the DC.

IDENTIFIED 5 months ago - at 08/02/2024 07:46AM

We continue to wait for resolution from the DC.

As mentioned, emails continue to queue and process but are unable to be delivered. When the DC is back online, the emails will complete the sending process.

IDENTIFIED 5 months ago - at 08/02/2024 06:59AM

We are still waiting for resolution from the DC regarding the outage.

IDENTIFIED 5 months ago - at 08/02/2024 05:53AM

After restoring services, the remote DC has once again gone down. Awaiting resolution from the carriers/providers involved.

IDENTIFIED 5 months ago - at 08/02/2024 05:44AM

Remote DC is back online, and most impacted services are working normally. We'll continue recovery and update when everything is operational again.

IDENTIFIED 5 months ago - at 08/02/2024 05:17AM

Emails will continue to be queued and processed, but will experience a delay in delivery. Once the issues at the remote datacenter is resolved, the emails will send normally.

IDENTIFIED 5 months ago - at 08/02/2024 05:08AM

Updating to a major outage as it appears all access to the datacenter in question has been lost.

IDENTIFIED 5 months ago - at 08/02/2024 05:03AM

We are experiencing email delivery latency due to an issue related to networking at a datacenter. We are investigating the issue.

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