Outage in Open University
Intermittent issues with 'Process failed' messages
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Outage Details
The symptom of the problem is you may get a 'Process failed' message appearing when trying to login to OU systems.
In most cases if you attempt logging in again, or using a different browser, you should be allowed access. This process may need to be repeated several times due to the intermittent nature of the fault.
If an urgent EMA /TMA needs to be submitted on the electronic-tutor-marked assignments (eTMA) system during this period:
• Attach the eTMA file to an email and send it to etma@open.ac.uk. Please only submit the eTMA by email if you are unable to do so via the website.
• In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01.
We will share further updates soon and apologise for any inconvenience caused by this issue.
Latest Updates ( sorted recent to last )
We have identified an intermittent issue impacting access to OU systems. We are working with our third-party provider to resolve the problem as a priority.
The symptom of the problem is you may get a 'Process failed' message appearing when trying to login to OU systems.
In most cases if you attempt logging in again, or using a different browser, you should be allowed access. This process may need to be repeated several times due to the intermittent nature of the fault.
If an urgent EMA /TMA needs to be submitted on the electronic-tutor-marked assignments (eTMA) system during this period:
• Attach the eTMA file to an email and send it to etma@open.ac.uk. Please only submit the eTMA by email if you are unable to do so via the website.
• In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01.
We will share further updates soon and apologise for any inconvenience caused by this issue.
This issue has now been resolved and you should be able to access OU systems.
We are continuing to monitor and apologise for any inconvenience caused by this issue.
Latest Open University outages
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