Outage in Open University
Unexpected Error message appearing when submitting or viewing EMA/TMA
Resolved Minor
September 19, 2024 - Started over 1 year ago
- Lasted 1 day
Incident Report
We are aware of an issue where some students are getting an 'Unexpected Error' page appearing. We are investigating this issue and will provide further updates here.
In the meantime if you experience this issue please follow the below action:
- Please go back a page or to StudentHome and try again (please don't try to refresh whilst still on the 'Unexpected Error' page)
This should resolve the issue and allow you to either submit or view your EMA/TMA online.
If you continue to experience issues, please contact the Student Computing and Distribution Helpdesk.
We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
In the meantime if you experience this issue please follow the below action:
- Please go back a page or to StudentHome and try again (please don't try to refresh whilst still on the 'Unexpected Error' page)
This should resolve the issue and allow you to either submit or view your EMA/TMA online.
If you continue to experience issues, please contact the Student Computing and Distribution Helpdesk.
We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
Latest Updates ( sorted recent to last )
over 1 year ago - at 09/19/2024 10:39AM
We are aware of an issue where some students are getting an 'Unexpected Error' page appearing. We are investigating this issue and will provide further updates here.
In the meantime if you experience this issue please follow the below action:
- Please go back a page or to StudentHome and try again (please don't try to refresh whilst still on the 'Unexpected Error' page)
This should resolve the issue and allow you to either submit or view your EMA/TMA online.
If you continue to experience issues, please contact the Student Computing and Distribution Helpdesk.
We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.
over 1 year ago - at 09/20/2024 10:02AM
We are continuing to work on resolving this issue and will share further updates soon.
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