OpenAI Outage History

OpenAI experienced elevated conversation errors affecting some ChatGPT users on the web platform for 1.9 hours. The company identified the issue, implemented a mitigation, and monitored the recovery to resolve the problem.

OpenAI experienced elevated error rates affecting the Deep Research feature for Enterprise users, impacting both ChatGPT and Deep Research components. The incident lasted 2.4 hours and was resolved by applying a mitigation, with the team monitoring recovery afterward.

OpenAI experienced a service incident where users encountered increased errors when attempting to download files from ChatGPT. The issue persisted for 47.1 hours, affecting ChatGPT's file download functionality. The problem was identified and a mitigation was deployed, with the service team monitoring the recovery after applying the fix.

OpenAI experienced increased errors with ChatGPT file uploads over a 26.9-hour period, with EU workspaces being particularly affected. Multiple mitigations were applied throughout the incident, with some EU users continuing to experience issues even after initial fixes. The service was eventually restored after applying additional mitigations to fully resolve the underlying problems.

OpenAI's support chat functionality experienced degraded performance for 6.4 hours. Customers were unable to use the normal chat support system and were directed to email support@openai.com as a temporary workaround. The issue was resolved after applying a mitigation and monitoring the recovery.

OpenAI experienced a service incident where Deep Research requests were failing specifically for users in Latin America (LATAM), affecting both ChatGPT and Deep Research components. The issue caused elevated error rates for these users over a period of 6.6 hours. OpenAI identified the problem, implemented a mitigation, and monitored the recovery to resolve the regional service disruption.

OpenAI experienced elevated conversation errors affecting ChatGPT and Web services specifically for Enterprise and Education users for 39 minutes. The company identified the issue, implemented a mitigation, and monitored the recovery to resolve the service disruption.

OpenAI experienced elevated latency issues affecting ChatGPT and Codex services for 8.3 hours. Users encountered slower response times when using these services. The issue was identified as a latency problem, a mitigation was applied, and the services were restored to normal operation.

OpenAI experienced login issues affecting Sora, ChatGPT, and APIs, preventing users from accessing these services. The incident lasted 46 minutes before a mitigation was successfully applied. The team monitored the recovery after implementing the fix.

OpenAI's Compliance API experienced elevated error rates affecting users for 25 minutes. The incident impacted both the general APIs and Compliance components. A mitigation was successfully applied and the service was monitored for recovery.