Outage in OpenGov
Permitting and Licensing: FTP Site Inaccessible
Resolved Minor
March 15, 2024 - Started about 2 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating this issue for accessibility to integration.viewpointcloud.com
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/15/2024 07:56PM
This incident has been resolved.
MONITORING
about 2 years ago - at 03/15/2024 07:55PM
All export integrations have been manually re-run. This issue is now resolved.
MONITORING
about 2 years ago - at 03/15/2024 03:39PM
We are continuing to monitor for any further issues.
MONITORING
about 2 years ago - at 03/15/2024 03:39PM
We have identified that a subset of customers Integrations did not run during this time.
MAT, GIS Flag integrations will update data on the next scheduled run
Export integrations are being manually re-ran, customers may see a delay in receiving export files.
MONITORING
about 2 years ago - at 03/15/2024 03:00PM
We are continuing to monitor.
Knowledge article:
https://opengov.my.site.com/support/s/article/2cb16519-3d4b-4d7b-b048-48e731bec947
MONITORING
about 2 years ago - at 03/15/2024 02:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 03/15/2024 02:53PM
Engineering will continue to monitor. Access to FTP site has been restored.
IDENTIFIED
about 2 years ago - at 03/15/2024 02:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:30PM
We are currently investigating this issue for accessibility to integration.viewpointcloud.com
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