Outage in OpenGov

Cartegraph Asset Management - ArcGis is Experiencing an Issue Impacting Login

Resolved Minor

November 13, 2024 - Started over 1 year ago - Lasted 42 minutes
Official incident page

Incident Report

Cartegraph Asset Management customers that are configured to use ESRI ArcGIS authentication will not be able to login. We have opened a case with ESRI ArcGIS and will continue to provide updates.

Components affected

OpenGov Asset Management (formerly Cartegraph)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/13/2024 01:51PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/13/2024 01:42PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 11/13/2024 01:42PM

ESRI ArcGIS has implemented a fix and Cartegraph Asset Management has now returned to service.

IDENTIFIED over 1 year ago - at 11/13/2024 01:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/13/2024 01:32PM

Cartegraph Asset Management customers that are configured to use ESRI ArcGIS authentication will not be able to login.

We have opened a case with ESRI ArcGIS and will continue to provide updates.

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