Outage in OpenPhone

Inability to purchase new numbers

Resolved Minor
December 02, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Hey folks! We've become aware of an issue with a third party phone number provider that is currently preventing us from purchasing new numbers. This does not affect core calling or messaging or any functionality for existing users outside of the ability to purchase new-numbers. This may also affect sign-ups, as new sign-ups are unable to purchase new numbers. We're working with the third-party to resolve this now. Thank you for your patience!
Components affected
OpenPhone Communications
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/02/2022 10:30PM

Hey folks! Thank you so much for your patience here. The ability to purchase new numbers has been fully restored. If you keep experiencing issues with getting new numbers, please contact us at support@openphone.co.

Have a nice weekend!

IDENTIFIED almost 2 years ago - at 12/02/2022 09:10PM

Hey folks! We've become aware of an issue with a third party phone number provider that is currently preventing us from purchasing new numbers. This does not affect core calling or messaging or any functionality for existing users outside of the ability to purchase new-numbers. This may also affect sign-ups, as new sign-ups are unable to purchase new numbers. We're working with the third-party to resolve this now. Thank you for your patience!

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