Outage in OpenPhone

Service interruption

Resolved Major

March 23, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing a service outage affecting the service, mostly outgoing calls. For some, this can show a message informing you have reached outbound call limit, asking you to verify your account. Our engineering team is actively working to have this fixed. This is an all-hands-on-deck issue, and we should have this resolved soon. We’ll keep you posted as we resolve this issue.

Components affected

OpenPhone IOS App OpenPhone Android App OpenPhone Web App OpenPhone Text Messaging OpenPhone Calling OpenPhone Voicemail OpenPhone Mac App

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/23/2023 09:39PM

We have confirmed that the issue has been fully resolved. You can continue using the service as usual.

Thank you for your understanding.

MONITORING almost 3 years ago - at 03/23/2023 08:26PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 03/23/2023 07:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 03/23/2023 06:21PM

We are experiencing a service outage affecting the service, mostly outgoing calls. For some, this can show a message informing you have reached outbound call limit, asking you to verify your account.

Our engineering team is actively working to have this fixed. This is an all-hands-on-deck issue, and we should have this resolved soon.

We’ll keep you posted as we resolve this issue.

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