Outage in OpenPhone

Public API down

Resolved Major
April 02, 2025 - Started 22 days ago - Lasted about 7 hours

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Outage Details

We are experiencing a full outage with our public API, starting at 4:15 PM EST. We are investigating the cause now.
Latest Updates ( sorted recent to last )
MONITORING 21 days ago - at 04/03/2025 12:24AM

While the public API is mostly operational, you may periodically see a 503 error. If you wait 30 seconds, it will disappear. The team is continuing to work on resolving this error and will update once it's fully resolved.

MONITORING 21 days ago - at 04/02/2025 11:58PM

The public API has been operational for the last 30 minutes. The team is continuing to monitor before declaring resolved.

IDENTIFIED 21 days ago - at 04/02/2025 11:21PM

While deploying the fix, we are tackling some needed maintenance for the public API. Once the maintenance is complete, the fix will be live.

IDENTIFIED 22 days ago - at 04/02/2025 09:44PM

We have identified the cause and are deploying a fix. We anticipate this should be resolved shortly, within the next 30 mins.

INVESTIGATING 22 days ago - at 04/02/2025 09:38PM

We are experiencing a full outage with our public API, starting at 4:15 PM EST. We are investigating the cause now.

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