Outage in OpenText

Cloud Fax services North America is currently experiencing message processing delays.

Resolved Minor
November 30, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Cloud Fax services North America is experiencing message processing delays. Document and Visibility backlogs exist and are currently being processed. New traffic is being queued in the backlog. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3365660
Components affected
OpenText Production Messaging OpenText RightFax Connect OpenText Fax2Mail

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/30/2023 06:47PM

Cloud Fax services North America were experiencing message processing delays. Document and Visibility backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

INVESTIGATING almost 2 years ago - at 11/30/2023 06:04PM

Cloud Fax services North America were experiencing message processing delays. Document and visibility backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3365660

INVESTIGATING almost 2 years ago - at 11/30/2023 06:03PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/30/2023 05:21PM

Cloud Fax services North America is experiencing message processing delays. Document and Visibility backlogs exist and are currently being processed. New traffic is being queued in the backlog. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3365660

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