Outage in OpenText

Zix Encryption Service - Some EMP users receiving login page fail errors

Resolved Major

September 19, 2025 - Started 7 months ago - Lasted about 8 hours
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3783687

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/19/2025 08:15PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some users, where their login page failed to load. It displays an 'Error was encountered' message. The problem is now resolved.

We appreciate your patience.

Tracking Number: IM3783687

INVESTIGATING 7 months ago - at 09/19/2025 12:16PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3783687

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