Outage in OpenText
Zix Encryption Service - Some EMP users receiving login page fail errors
Resolved Major
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Outage Details
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3783687
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/19/2025 08:15PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some users, where their login page failed to load. It displays an 'Error was encountered' message. The problem is now resolved.
We appreciate your patience.
Tracking Number: IM3783687
INVESTIGATING
3 days ago - at 09/19/2025 12:16PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3783687
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