Outage in OpenText

Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues

Resolved Minor

June 03, 2026 - Started about 11 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OpenText's Fax Cloud Connect (RightFax) and Fax2Mail services experienced intermittent connectivity issues for 5 hours on June 3, 2026, preventing clients from accessing the portal to send faxes. The services were restored at 15:26 UTC, and all backlogs were cleared by 16:50 UTC, fully resolving the incident.

Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes. Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience. Tracking Number: IM3938188

Components affected

OpenText RightFax Connect OpenText Fax2Mail

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 06/03/2026 04:57PM

Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes.

Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3938188

MONITORING about 10 hours ago - at 06/03/2026 04:25PM

Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes.

Service has been restored, and backlogs are being processed. We appreciate your patience.

Tracking Number: IM3938188

INVESTIGATING about 11 hours ago - at 06/03/2026 03:44PM

Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes.

Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience.

Tracking Number: IM3938188

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