Outage in OpenText

Core Capture North America is currently unavailable.

Resolved Major
October 26, 2024 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Core Capture North America is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3579502
Components affected
OpenText Core Capture NA
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/26/2024 02:25PM

Core Capture North America was experiencing intermittent connection. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3579502

MONITORING about 2 months ago - at 10/26/2024 02:11PM

Core Capture North America was experiencing intermittent connection. Service has been restored and monitoring is in progress. Please be advised the estimated completion will be in 30 minutes. We appreciate your patience.

Tracking Number: IM3579502

MONITORING about 2 months ago - at 10/26/2024 01:07PM

Core Capture North America was experiencing intermittent connection. Service has been restored and monitoring is in progress. We appreciate your patience.

Tracking Number: IM3579502

INVESTIGATING about 2 months ago - at 10/26/2024 12:12PM

Core Capture North America is currently experiencing intermittent connection. OpenText Team identified the issue related to the vendor and is working with the vendor for resolution. The next update will be sent in 2 hours or if there is a material change in status, whichever comes first. We appreciate your patience.

Tracking Number: IM3579502

INVESTIGATING about 2 months ago - at 10/26/2024 10:02AM

Core Capture North America is currently unavailable. OpenText Team identified the issue related to the vendor and is working with the vendor for resolution. The next update will be sent in 2 hours or if there is a material change in status, whichever comes first. We appreciate your patience.

Tracking Number: IM3579502

INVESTIGATING about 2 months ago - at 10/26/2024 08:02AM

Core Capture North America is currently unavailable. OpenText Team identified the issue related to the vendor and is working with the vendor for resolution. The next update will be sent in 2 hours or if there is a material change in status, whichever comes first. We appreciate your patience.

Tracking Number: IM3579502

INVESTIGATING about 2 months ago - at 10/26/2024 06:02AM

Core Capture North America is currently unavailable. OpenText Team identified the issue related to the vendor and is working with the vendor for resolution. The next update will be sent in 2 hours or if there is a material change in status, whichever comes first. We appreciate your patience.

Tracking Number: IM3579502

INVESTIGATING about 2 months ago - at 10/26/2024 05:01AM

Core Capture North America is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3579502

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