Outage in OpenText

Core Capture US Experiencing Issues/Errors with Extraction and Learning Functions

Resolved Major
February 21, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an issue with the extraction and learning functionalities in Core Capture US, and the teams have been assembled to address and resolve it. We will provide periodic updates on the progress.
Components affected
OpenText Core Capture NA
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 02/21/2025 09:57PM

The issue is now resolved, and system is operational.

MONITORING 2 days ago - at 02/21/2025 04:12PM

A fix has been implemented, and the extraction and learning functionalities should now be operational. We are currently monitoring the situation.

IDENTIFIED 2 days ago - at 02/21/2025 03:34PM

We have identified an issue with the extraction and learning functionalities in Core Capture US, and the teams have been assembled to address and resolve it. We will provide periodic updates on the progress.

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