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Outage in OpenText

Error 500 / Cannot Complete Request for Zix Archive Services

Resolved Minor
March 13, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Zix Archive Services are currently experiencing an issue when trying to access the service from their hosted platform. Reported errors are Error 500 and "Cannot Complete Request". Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3658777

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/13/2025 04:51PM

Zix Archive Services were experiencing an issue when trying to access the service from their hosted platform. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3658777

MONITORING about 1 year ago - at 03/13/2025 03:22PM

Zix Archive Services are currently experiencing an issue when trying to access the service from their hosted platform. Reported errors are Error 500 and "Cannot Complete Request". Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3658777

INVESTIGATING about 1 year ago - at 03/13/2025 02:53PM

Zix Archive Services are currently experiencing an issue when trying to access the service from their hosted platform. Reported errors are Error 500 and "Cannot Complete Request". Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3658777

Latest OpenText outages

Core Europe applications are currently unavailable - 2 days ago
Admin Center EU is in a degraded state - 3 days ago
Issues with multiple services hosted on ZixCentral - 4 days ago
Zix - Hosted Exchange (HEX) - OWA/Outlook error - 5 days ago
Core Capture EU is experiencing an outage - 6 days ago

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