Outage in OpenText
Desktop Messaging BMS is experiencing a degradation in service
Resolved MinorIncident Report
Summary AI Generated
OpenText Desktop Messaging BMS experienced a service degradation lasting approximately 2.9 hours on June 17, 2026. Clients were unable to log into the faxadmin portal and encountered SOAP API query errors during this period. The issue was investigated and fully resolved by 16:10 UTC.
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Components affected
OpenText Desktop Messaging BMSTrusted by 1,000+ teams
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RESOLVED
2 days ago - at 06/17/2026 04:10PM
Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3946292
INVESTIGATING
2 days ago - at 06/17/2026 03:17PM
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
INVESTIGATING
2 days ago - at 06/17/2026 02:17PM
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
INVESTIGATING
2 days ago - at 06/17/2026 01:17PM
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
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