Outage in OpenText
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
Resolved MinorIncident Report
Summary AI Generated
Zix Encryption Services (AEE/ZEE) experienced errors when delivering messages to the DLP service, lasting approximately 92 hours. The issue was identified, and service was restored and validated before being confirmed resolved. No further impact is expected.
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/27/2026 01:49PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
The issue is now resolved.
We appreciate your patience.
Tracking Number: IM3966467
MONITORING
10 days ago - at 07/23/2026 07:02PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
Service has been restored and is now being validated. This status will remain open for 24 hours.
We appreciate your patience.
Tracking Number: IM3966467
INVESTIGATING
10 days ago - at 07/23/2026 06:29PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
The assembled teams have identified the cause and are working diligently to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
INVESTIGATING
10 days ago - at 07/23/2026 05:30PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
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