Outage in OpenText
Zix - Customer Portal incorrectly authentication issue
Resolved MinorIncident Report
Summary AI Generated
The Zix Customer Portal experienced an authentication issue where partners were incorrectly authenticating using wrong login credentials. A rollback was performed to address the root cause, after which the issue was confirmed resolved and monitoring confirmed full operational status. The incident lasted approximately 24 hours before being fully resolved.
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/29/2026 05:38PM
This incident has been resolved.
MONITORING
5 days ago - at 07/28/2026 05:38PM
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
IDENTIFIED
5 days ago - at 07/28/2026 05:31PM
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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