Outage in OpenText
Zix Hosted Exchange/Customer Portal not saving updates to user settings
Resolved MinorIncident Report
Summary AI Generated
**OpenText Zix Hosted Exchange – User Settings Save Failure** The Zix Hosted Exchange customer portal experienced an issue preventing user changes from being saved, lasting approximately 39 hours. Engineering teams were assembled to investigate and restored the save functionality, which was then validated during a monitoring period. The incident was fully resolved on July 27, 2026.
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3967822
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/27/2026 01:08PM
This incident has been resolved.
MONITORING
8 days ago - at 07/25/2026 11:52PM
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3967822
INVESTIGATING
8 days ago - at 07/25/2026 09:57PM
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3967822
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