Outage in OpenText
Core EDR/MDR experienced service degradation
Resolved MinorIncident Report
Summary AI Generated
OpenText Core EDR/MDR experienced a service degradation lasting approximately 6.4 hours, during which agent installer downloads were not functioning as expected. The cause was identified by the team, who worked to restore the service. The incident was fully resolved on August 4, 2026, following a monitoring period to validate the fix.
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/04/2026 02:51AM
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
MONITORING
1 day ago - at 08/04/2026 12:54AM
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
IDENTIFIED
1 day ago - at 08/03/2026 11:28PM
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
IDENTIFIED
1 day ago - at 08/03/2026 10:28PM
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
IDENTIFIED
1 day ago - at 08/03/2026 09:29PM
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
IDENTIFIED
1 day ago - at 08/03/2026 08:28PM
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
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