Outage in OpenText
Developer Experience (all locations) is currently experiencing an issue
Resolved MajorIncident Report
Summary AI Generated
OpenText Developer Experience across EU and NA regions suffered a major authentication outage lasting approximately 137.6 hours, leaving customers completely unable to access the service. The issue occurred in two waves, with partial resolutions on October 21 and again on October 26, 2026, before full stability was confirmed. The incident was officially closed on October 26 after sustained monitoring showed no further disruptions.
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/26/2026 09:13PM
The authentication issue impacting Developer Experience across all locations has been fully resolved, and normal service operations have been restored. Following continued monitoring, the environment has remained stable with no further disruptions observed. The incident is now considered resolved and officially closed.
MONITORING
2 days ago - at 10/26/2026 01:51PM
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
IDENTIFIED
2 days ago - at 10/26/2026 01:10PM
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
MONITORING
7 days ago - at 10/21/2026 05:31PM
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
INVESTIGATING
8 days ago - at 10/21/2026 03:36AM
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
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