Outage in OpenText
Core US services were unavailable
Resolved MajorIncident Report
Summary AI Generated
OpenText Core US services experienced a major outage lasting approximately 2.7 hours on October 21, 2026, affecting Core Collaboration for Engineering, Core Content Management, and Core Content Management for SAP SuccessFactors across North American infrastructure. All listed services were fully unavailable during the incident. Services were restored and validated before being confirmed resolved at 22:18 UTC.
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
Components affected
OpenText Core Content NA OpenText Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by NATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/21/2026 10:18PM
The following services were unavailable. The issue is now resolved. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
MONITORING
7 days ago - at 10/21/2026 09:36PM
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
INVESTIGATING
7 days ago - at 10/21/2026 08:35PM
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
INVESTIGATING
7 days ago - at 10/21/2026 07:37PM
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
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