Outage in OpenText
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
Resolved MinorIncident Report
Summary AI Generated
OpenText's Fax2Mail and Core Messaging Email services experienced processing delays for approximately 4 hours, causing document backlogs and queued traffic across the Fax2Mail and Notifications Email components. Service was restored during the incident, with backlog processing continuing through the monitoring phase. All document backlogs were fully cleared and normal processing resumed upon resolution.
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 11/04/2026 01:36AM
Fax2Mail and Core Messaging - Email experienced processing delays. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.
Tracking Number: IM4030606
MONITORING
8 days ago - at 11/04/2026 01:04AM
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
MONITORING
8 days ago - at 11/04/2026 12:04AM
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
MONITORING
8 days ago - at 11/03/2026 11:03PM
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
INVESTIGATING
8 days ago - at 11/03/2026 10:39PM
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
INVESTIGATING
8 days ago - at 11/03/2026 09:39PM
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
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