Outage in OpenText
Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues
Resolved MinorIncident Report
Summary AI Generated
Zix Email Message Privacy (EMP) experienced a database server connectivity issue lasting approximately 2.2 hours, impacting a small subset of domains using the Secure Large File add-on. The issue disrupted service for affected users during this period. The incident was resolved and full connectivity restored.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/05/2026 06:49PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with connectivity to one of its database servers. This would have affected a small population of domains utilizing the Secure Large File add-on. The issue is now resolved.
We appreciate your patience.
Tracking Number: IM4031961
INVESTIGATING
6 days ago - at 11/05/2026 04:45PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
INVESTIGATING
6 days ago - at 11/05/2026 04:42PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
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