Outage in OpenVPN

Investigating problems reported on IPSec connectors

Resolved Minor
November 23, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating reports of issues with some IPSec connectors. If your CloudConnexa tenant has an unexpected offline IPSec connector after the maintenance window that took place today, please restart the connection either on the CloudConnexa side (using the suspend/resume button) or on the IPSec device side (if the connection is initiated by the IPSec device). You can reach OpenVPN support, if extra help is needed on that.
Components affected
OpenVPN Host Management OpenVPN Network Management
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/25/2024 06:35PM

After further investigation, we found no actual problem with the IPSec connectors, and there was no impact on customers connected to CloudConnexa.

INVESTIGATING 4 months ago - at 11/23/2024 10:57PM

We are investigating reports of issues with some IPSec connectors. If your CloudConnexa tenant has an unexpected offline IPSec connector after the maintenance window that took place today, please restart the connection either on the CloudConnexa side (using the suspend/resume button) or on the IPSec device side (if the connection is initiated by the IPSec device).

You can reach OpenVPN support, if extra help is needed on that.

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