Outage in OpsGenie

Delays observed at JSM and Opsgenie alert search functionality

Resolved Minor
May 10, 2025 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
Components affected
OpsGenie Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 05/10/2025 10:51AM

All search functionality is operational without any latency. Thank you for your patience.

MONITORING about 12 hours ago - at 05/10/2025 09:49AM

The problem is mitigated, and we are now monitoring closely.

IDENTIFIED about 15 hours ago - at 05/10/2025 07:08AM

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

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