Outage in Optimizely
Increased error rate when updated Shared or Variation Code with long custom code solutions
Resolved MinorIncident Report
Summary AI Generated
Optimizely's Web Experimentation service experienced an issue where users were unable to update Shared Code or Variation Code when using long custom code solutions, affecting the Snippet Building component. The problem was caused by a validation limitation that prevented longer custom code from being applied to experiments and campaigns, which was addressed and resolved after 1.3 hours.
We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.
Components affected
Optimizely Snippet BuildingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/03/2026 01:09PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/03/2026 12:26PM
We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns.
INVESTIGATING
about 2 months ago - at 03/03/2026 11:52AM
We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.
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