Outage in Optimizely
Search and Navigation US West - Degraded service performance
Resolved MinorIncident Report
Summary AI Generated
Optimizely's Search & Navigation (Find) service in the US West region experienced degraded performance for approximately 2 hours, with a subset of clients encountering high latency, 5xx errors, and failed requests. The issue was identified and a fix was implemented shortly after investigation began. The service fully recovered and was confirmed stable by the end of the incident.
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
Components affected
Optimizely US WestTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 08:38PM
The incident has been resolved as the service has fully recovered and is stable.
IDENTIFIED
8 days ago - at 07/09/2026 07:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 07/09/2026 06:39PM
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
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