Outage in Optimizely
CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
Resolved MinorIncident Report
Summary AI Generated
A subset of Optimizely CMP customers on the GCP stack experienced issues with DAM assets failing to generate thumbnails (returning 404 errors) and downloads not processing, affecting the Library component. The incident lasted approximately 1.9 hours before a fix was implemented and confirmed resolved.
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
Components affected
Optimizely LibraryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 10:46AM
This incident has been resolved.
MONITORING
5 days ago - at 07/13/2026 09:32AM
A fix has been implemented and we're currently monitoring the results.
INVESTIGATING
5 days ago - at 07/13/2026 08:56AM
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
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