Outage in Optimizely
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Resolved MajorIncident Report
Summary AI Generated
Optimizely's Content Marketing Platform (CMP) experienced a major incident lasting approximately 1.8 hours, during which data failed to load across multiple modules — including Plan, Resources, Library, Requests, and Analytics — for a subset of customers on the GCP stack. The engineering team identified the root cause and implemented a fix within roughly 30 minutes of the incident being flagged. The platform was confirmed fully resolved shortly after monitoring validated the fix.
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/20/2026 01:08PM
This incident has been resolved.
MONITORING
3 days ago - at 09/20/2026 11:51AM
A fix has been implemented and we're now monitoring the results.
IDENTIFIED
3 days ago - at 09/20/2026 11:29AM
The issue has been identified and a fix is being implemented
INVESTIGATING
3 days ago - at 09/20/2026 11:24AM
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
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