Outage in Optimizely
CMP Analytics Data Not Displaying
Resolved MinorIncident Report
Summary AI Generated
Optimizely's CMP Analytics module experienced a display issue lasting approximately 21.7 hours, during which AWS stack customers could not see analytics data dating back to September 3, 2026. No data was lost — all records were safely retained throughout the incident. The issue was resolved on September 9, 2026, with data restored and backfilled to affected dashboards.
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 09/09/2026 05:12AM
The issue has been resolved.
MONITORING
1 day ago - at 09/08/2026 06:40PM
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
IDENTIFIED
1 day ago - at 09/08/2026 07:34AM
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
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