Outage in Optimove

EU - Campaign Notification Service - Delay in Campaign execution events (event types)

Resolved Minor
September 09, 2024 - Started 4 months ago - Lasted about 19 hours
Official incident page

Need to monitor Optimove outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optimove, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating elevated errors in our processing of the campaign notification events, which are leading to delays in campaign execution. This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.
Components affected
Optimove Others (API) Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2024 04:25PM

This incident has been resolved.

MONITORING 4 months ago - at 09/10/2024 08:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/10/2024 08:16AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/10/2024 08:11AM

We are investigating elevated errors in our processing of the campaign notification events, which are leading to delays in campaign execution.
This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.

Latest Optimove outages

EU | Batch Update Process - Delay in Campaign execution - 12 days ago
Elevated API Errors - Attribute updates via API calls - Update Customer Attributes - 24 days ago
Optimove Internal Channels - Metrics Availability - about 1 month ago
EU - Batch Update Process - Delay in Campaign execution - about 1 month ago
Optimove Site - UI - Sign Out of the site after Export from Customer explorer - 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3279 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required