Outage in Optimove

Optimove Site - UI - Sign Out of the site after Export from Customer explorer

Resolved Minor

October 29, 2024 - Started about 2 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigating an issue affecting the Optimove site in exporting customer lists from the customer explorer. This incident is limited to UI and site functionality The Batch process, Campaign execution, and API access are fully functional and unaffected

Components affected

Optimove Core App Optimove Core App

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 10/29/2024 11:07PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/29/2024 09:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 10/29/2024 04:57PM

A fix is ready and going through the testing cycle to make sure the UI incident is resolved

IDENTIFIED about 2 months ago - at 10/29/2024 11:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/29/2024 10:48AM

We identified the source of an issue affecting the Optimove site - exporting customer lists from the customer explorer leads to logging out of users.
This incident is limited to UI and site functionality.

The Batch process, Campaign execution, and API access are fully functional and unaffected.

INVESTIGATING about 2 months ago - at 10/29/2024 10:19AM

We are investigating an issue affecting the Optimove site in exporting customer lists from the customer explorer.
This incident is limited to UI and site functionality

The Batch process, Campaign execution, and API access are fully functional and unaffected

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