Outage in Optimove

Optimove Internal Channels - Metrics Availability

Resolved Minor
December 03, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing elevated error rates in the Optimove Internal Channels Metrics Service (OptiMail, OptiMobile, Web-Push Notification, OptiText), leading to incomplete or missing data.
Components affected
Optimove Optimail Optimove Optimobile
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/03/2024 01:31PM

The incident has been resolved and all metrics restored.

MONITORING 2 months ago - at 12/03/2024 12:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 12/03/2024 10:38AM

We are currently experiencing elevated error rates in the Optimove Internal Channels Metrics Service (OptiMail, OptiMobile, Web-Push Notification, OptiText), leading to incomplete or missing data.

Latest Optimove outages

US - Batch Update Process And Real Time - Delay in Campaign execution - 3 days ago
Batch Update Process - Delay in Campaign execution - 4 days ago
Optimove Site Notifications - Batch process update notifications not delivered - 9 days ago
EU | Batch Update Process - Delay in Campaign execution - about 2 months ago
Elevated API Errors - Attribute updates via API calls - Update Customer Attributes - about 2 months ago

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