Outage in Optimove

US - Specifical channels - Google, Facebook, Braze - Delay in Campaign execution

Resolved Minor
February 10, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

We are investigating elevated errors in execution for a limited set of channels. Specifically, we are facing an issue with Facebook, Google, Braze, TikTok, AirShip, Snapchat
Components affected
Optimove Others (API) Optimove Google Optimove Daily process Optimove Facebook
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 02/11/2025 09:57AM

This incident has been resolved.

MONITORING 30 days ago - at 02/10/2025 05:58PM

We have resolved the issue, and it is presently under observation.

IDENTIFIED 30 days ago - at 02/10/2025 04:57PM

The issue has been identified, and our team is actively working to implement a solution.

INVESTIGATING about 1 month ago - at 02/10/2025 01:36PM

We are investigating elevated errors in execution for a limited set of channels. Specifically, we are facing an issue with Facebook, Google, Braze, TikTok, AirShip, Snapchat

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