Outage in Optimove

EU | Batch Update Process - Delay in Campaign execution

Resolved Minor
February 20, 2025 - Started 20 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently conducting an investigation into the recent increase in errors within our batch update process. As a result, some tenants may experience delays in the execution of scheduled campaigns that are part of this batch process.
Components affected
Optimove Daily process Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/20/2025 10:07AM

This incident has been resolved.

MONITORING 20 days ago - at 02/20/2025 04:34AM

We believe that a resolution has been successfully implemented and are committed to closely monitoring the situation.

IDENTIFIED 20 days ago - at 02/20/2025 04:25AM

The issue was identified and a recovery process had already been started.

INVESTIGATING 20 days ago - at 02/20/2025 03:33AM

We are currently conducting an investigation into the recent increase in errors within our batch update process. As a result, some tenants may experience delays in the execution of scheduled campaigns that are part of this batch process.

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