Outage in Optimove

Delayed tracking of web and app activity, along with some experience issues related to the batch update process.

Resolved Minor
March 04, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating elevated issues with our web and app tracking activity, as well as some batch update processes. Please note that some tenants will experience delays in scheduled campaign execution due to the batch process.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/04/2025 10:34PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/04/2025 06:27PM

We have identified the issue, implemented a fix, and are continuing to monitor the situation.

INVESTIGATING about 2 months ago - at 03/04/2025 06:16PM

We are investigating elevated issues with our web and app tracking activity, as well as some batch update processes.
Please note that some tenants will experience delays in scheduled campaign execution due to the batch process.

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