Outage in Optimove

EU - API and Batch Update Process - Delay in Campaign execution and 'POST' endpoints 503 errors

Resolved Minor
March 05, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

Need to monitor Optimove outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optimove, and never miss an outage again.
Start Free Trial

Outage Details

We identified and implemented a fix for elevated errors in our batch update process and API services. A fix has been implemented, and we are seeing the error rate drop as expected. We are still monitoring Batch process progress and API error rates. Possible impact: 1. Some tenants will experience delays in scheduled campaign execution as part of the batch process. 2. Some API endpoints returned 503 errors for "POST" calls
Components affected
Optimove API Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 03/05/2025 06:32PM

This incident has been resolved.

MONITORING 7 days ago - at 03/05/2025 10:47AM

We identified and implemented a fix for elevated errors in our batch update process and API services.

A fix has been implemented, and we are seeing the error rate drop as expected. We are still monitoring Batch process progress and API error rates.

Possible impact:
1. Some tenants will experience delays in scheduled campaign execution as part of the batch process.
2. Some API endpoints returned 503 errors for "POST" calls

Latest Optimove outages

Some instances of Run Anyway Campaigns does not run on schedule. - 1 day ago
High error rate for our Optimail visual editor template issues which includes saving, duplicating, or moving templates. - 1 day ago
Delayed tracking of web and app activity, along with some experience issues related to the batch update process. - 8 days ago
EU | Batch Update Process - Delay in Campaign execution - 20 days ago
US - Specifical channels - Google, Facebook, Braze - Delay in Campaign execution - 30 days ago

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3845 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook