Outage in Optimove

High error rate for our Optimail visual editor template issues which includes saving, duplicating, or moving templates.

Resolved Minor
March 10, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We received reports of increased issues with some Optimal templates with the visual editor and will continue investigating the issue.
Components affected
Optimove Optimail
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/10/2025 06:59PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/10/2025 04:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/10/2025 04:34PM

We have identified the root cause of the issue and are working on a fix. We apologize for any inconvenience this may have caused and will continue to update you on our status.

INVESTIGATING about 1 month ago - at 03/10/2025 03:48PM

We received reports of increased issues with some Optimal templates with the visual editor and will continue investigating the issue.

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