Outage in Optimove

US - Batch Update Process Delays

Resolved Minor
March 20, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service. Sites that have not yet started or completed the Batch process for today might be impacted in our US region. Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.
Components affected
Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 03:09PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/20/2025 01:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/20/2025 01:09PM

We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service.
Sites that have not yet started or completed the Batch process for today might be impacted in our US region.

Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.

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