Outage in Optimove

Elevated errors experienced for campaign execution.

Resolved Minor
April 02, 2025 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently examining the elevated errors in campaign execution across multiple accounts and are investigating the issues being experienced.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/02/2025 09:43PM

The issue has been successfully resolved.

However, we were unable to execute the campaign today for certain tenants who do not have the Force Run option enabled, and the scheduled time for the campaign has now passed. Should you wish to proceed with the campaign, please do not hesitate to initiate it at your convenience.

MONITORING 18 days ago - at 04/02/2025 09:34PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 04/02/2025 09:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 18 days ago - at 04/02/2025 08:49PM

We have identified the issue impacting a specific subset of accounts and are presently engaged in recovery efforts.

INVESTIGATING 18 days ago - at 04/02/2025 08:36PM

We are currently examining the elevated errors in campaign execution across multiple accounts and are investigating the issues being experienced.

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