Outage in Optimove

Elevated errors experienced for campaign execution.

Resolved Minor
April 02, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently examining the elevated errors in campaign execution across multiple accounts and are investigating the issues being experienced.
Components affected
Optimove Others (API) Optimove Optimobile Optimove Optimail
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2025 09:43PM

The issue has been successfully resolved.

However, we were unable to execute the campaign today for certain tenants who do not have the Force Run option enabled, and the scheduled time for the campaign has now passed. Should you wish to proceed with the campaign, please do not hesitate to initiate it at your convenience.

MONITORING about 1 month ago - at 04/02/2025 09:34PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/02/2025 09:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 04/02/2025 08:49PM

We have identified the issue impacting a specific subset of accounts and are presently engaged in recovery efforts.

INVESTIGATING about 1 month ago - at 04/02/2025 08:36PM

We are currently examining the elevated errors in campaign execution across multiple accounts and are investigating the issues being experienced.

Latest Optimove outages

EU - Batch Update Process - Delay in Campaign execution - 4 days ago
US | Batch Update Process - Delay in Campaign execution - 6 days ago
US - Batch Update Process Delays - about 2 months ago
Optimove Site - Mission control - Future Run Anyway Campaigns in 'Running' status - about 2 months ago
Some instances of Run Anyway Campaigns does not run on schedule. - 2 months ago

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