Outage in Optus

Web2SMS not displaying some conversations

Resolved Minor
August 22, 2024 - Started 6 months ago
Official incident page

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Outage Details

We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved. Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window. We expect this issue to be resolved within the New Zealand morning. (i.e. before 23:00 UTC) Regards, Optus SMS Support Team
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/22/2024 09:30PM

We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved at 6:30 am AEST.

Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional.

Regards,

Optus SMS Support Team

INVESTIGATING 6 months ago - at 08/22/2024 06:36PM

We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox

Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved.

Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window.

We expect this issue to be resolved within the New Zealand morning. (i.e. before 23:00 UTC)

Regards,

Optus SMS Support Team

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