Outage in Optus

Campaign Manager issue with uploading csvs

Resolved Minor
December 12, 2024 - Started about 2 months ago
Official incident page

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Outage Details

We are aware of an issue with our Campaign Manager service. Customers are currently unable to upload new lists via the csv upload option, existing lists can still be used to create a new campaign. We are investigating and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/12/2024 01:34AM

We are pleased to inform customers that the csv upload issue affecting Campaign Manager has been resolved.

Users can once again upload csv's to create new Lists in Campaign Manager in the Lists tab or when creating a quick campaign.

If you require further information, please contact our support team.

Regards,
Optus SMS Support Team

INVESTIGATING about 2 months ago - at 12/12/2024 01:06AM

Our technical teams have been investigating the issue, and we believe we have identified the cause and are working to resolve it.

A further update will be posted within 30 minutes.

Regards,
Optus SMS Support Team

INVESTIGATING about 2 months ago - at 12/12/2024 12:33AM

We are aware of an issue with our Campaign Manager service. Customers are currently unable to upload new lists via the csv upload option, existing lists can still be used to create a new campaign.

We are investigating and a further update will be posted in 30 minutes.

Regards,
Optus SMS Support Team

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