Outage in Optus

API Messaging Outage

Resolved Minor
October 15, 2025 - Started 16 days ago - Lasted 40 minutes
Official incident page

Incident Report

Hello Team, Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability. Kind regards, Modica Support Team.
Components affected
Optus Web2SMS Optus Mobile Gateway (API) Optus Campaign Manager Optus Email2SMS

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/15/2025 04:48AM

Hello Team,

We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption.

Outage Duration:
16:22 – 16:52 NZDT (UTC+13)
14:22 – 14:52 AEDT (UTC+11)

There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally.

Kind regards,
Modica Support Team

MONITORING 16 days ago - at 10/15/2025 04:12AM

Hello Team,

Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed.

Outage Duration:
16:22 – 16:52 NZDT (UTC+13)
14:22 – 14:52 AEDT (UTC+11)

There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability.

Kind regards,
Modica Support Team.

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