Outage in Optus
Delayed Message Delivery
Resolved MinorIncident Report
Summary AI Generated
Optus experienced elevated error rates when queuing messages to the carrier, causing delayed SMS delivery across Australia for approximately 1.5 hours. The issue was resolved within roughly 25 minutes of detection, with queued messages sent and delivery returning to normal levels. The incident was fully closed after a monitoring period confirmed stable message flow.
We are currently experiencing elevated error rates when attempting to queue messages to the carrier.
Customers may see delays in message deliverability.
Our team is investigating the issue and working to restore normal service. We will provide another update as soon as more information becomes available.
Components affected
Optus AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/15/2026 09:11AM
We are happy to report that messages have continued to flow normally, and we are now resolving this incident.
If you experience any further issues, please contact us at optussd@modicagroup.com.
Regards,
Optus SMS Support Team
MONITORING
9 days ago - at 07/15/2026 08:12AM
The issue causing delays in message delivery has been resolved, queued messages have now been sent and delivery has returned to normal levels.
If you are still experiencing issues please contact the support team.
Regards,
Optus SMS Support Team
INVESTIGATING
9 days ago - at 07/15/2026 07:46AM
We are currently experiencing elevated error rates when attempting to queue messages to the carrier.
Customers may see delays in message deliverability.
Our team is investigating the issue and working to restore normal service. We will provide another update as soon as more information becomes available.
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