Outage in Optus
Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
The Optus SMS Suite website experienced degraded performance for 1.7 hours, with users encountering slow loading times and intermittent 504 Gateway Timeout errors affecting the Campaign Manager, Mobile Studio, and Web2SMS components. The team identified and mitigated the underlying cause, restoring normal platform performance while messaging APIs and delivery services remained unaffected throughout the incident.
We are currently investigating an issue affecting Optus SMS Suite website.
Some users may experience slow loading times or intermittent 504 Gateway Timeout errors.
Our team is working to identify the cause and restore normal performance as quickly as possible.
We will provide further updates as more information becomes available.
Regards,
Optus SMS Support Team
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/08/2026 03:13AM
The earlier issue affecting access to the Optus SMS Suite web application has now been resolved. Messaging APIs and message delivery services were not impacted during this incident.
We will continue to review additional preventative measures as part of our post-incident follow-up.
If you experience any further issues, please contact us at optussd@modicagroup.com.
Regards,
Optus SMS Support Team
MONITORING
7 days ago - at 05/08/2026 01:53AM
We have identified and mitigated the cause of the earlier issue affecting access to the web application, where some users experienced slow loading times and intermittent 504 Gateway Timeout errors.
Mitigation changes have been applied and platform performance has returned to normal. Messaging APIs and message delivery services were not impacted during this incident.
We are continuing to monitor the platform closely.
If you experience any further issues, please contact us at optussd@modicagroup.com.
Regards,
Optus SMS Support Team
MONITORING
7 days ago - at 05/08/2026 01:53AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 05/08/2026 01:52AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 05/08/2026 01:34AM
We are currently investigating an issue affecting Optus SMS Suite website.
Some users may experience slow loading times or intermittent 504 Gateway Timeout errors.
Our team is working to identify the cause and restore normal performance as quickly as possible.
We will provide further updates as more information becomes available.
Regards,
Optus SMS Support Team
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