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Outage in Oracle Aconex

US1 - Service issue impacting Document Register

Resolved Major
January 28, 2026 - Started 17 days ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/29/2026 02:42AM

The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.

MONITORING 17 days ago - at 01/29/2026 02:34AM

Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

INVESTIGATING 17 days ago - at 01/29/2026 01:03AM

We are actively working to resolve the unplanned service outage. We understand that it's impacting your experience and are committed to resolving the issue as quickly as possible. The next update will be in 60 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

INVESTIGATING 17 days ago - at 01/28/2026 11:01PM

Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

INVESTIGATING 17 days ago - at 01/28/2026 08:56PM

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

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