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Outage in Oracle Aconex

US1 - Delays impacting Documents

Resolved Minor
January 27, 2026 - Started 18 days ago - Lasted 29 minutes
Official incident page

Incident Report

We have identified an issue that may result in delays with your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 01/27/2026 11:17PM

The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.

MONITORING 18 days ago - at 01/27/2026 10:58PM

Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

INVESTIGATING 18 days ago - at 01/27/2026 10:48PM

We have identified an issue that may result in delays with your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.

The Document service is related to the uploading, downloading, previewing, searching and organization of project-related documents and associated files from the Document Register.

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