Inventory Service Disruption

Overnight all inventory feeds have caught up and all price changes were recorded correctly, without any performance impact to systems integrating with inventory systems. Customers should see all systems related to inventory working properly now with no gaps.

The updates made caused a large increase in the performance of inventory-related data services and helped scale the system for spikes moving forward. All inventory feeds that were falling behind are now up-to-date and are no longer storing invalid states for inventory vehicles.

A fix has been implemented for price drops and will be monitored overnight. Feeds are continuing to run and catch up to their latest changes.

We'll provide another update in 12 hours or sooner if we have more details to share.

We are continuing to monitor the performance of the Inventory systems, but feeds are now being processed again and inventory sets are functional again. The UI and Advertising integrations are all functioning correctly.

Price Drop fixes are still being performed and we will provide another update as soon as we have those fixes deployed.

The issue has been narrowed down to the processing of inventory vehicle sets and inventory price drop alerts.

Vehicle Sets and Price Drop information will remain in their current state without updates until performance issues are addressed. We are expecting other inventory-related functionality to return to normal soon, and will provide another update once we reach some stability.

We are investigating an issue impacting our inventory service, which may affect advertising campaigns and automated email marketing that rely on our Inventory API.

The following advertising platforms may be impacted:

Meta - Disruptions to Dynamic Inventory/Carousel Ads.
Google Ads - Disruptions to Vehicle Listing Ads and potentially inventory-reliant Responsive Search Ads.
Automated Email Marketing - Emails triggered by inventory events may not be sent due to missing or outdated data.

We are actively working to identify and resolve the issue. Our initial investigation indicates that while we are receiving inventory feeds from our third-party providers, our system is not processing and saving these updates. Once the issue is resolved, we expect to be able to reprocess and correct all affected inventory data.

We will continue to provide updates on this page as more information becomes available. We apologize for any disruption this may cause and appreciate your patience.