Outage in Orderful

Email Notification Degradation

Resolved Minor

June 30, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have been alerted to some e-mail notifications not being sent. The cause of the issue has been identified and exists with our SMTP service. A solution is being tested currently.

Components affected

Orderful Mailjet Email Content

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/01/2023 12:16AM

A spike of high blocks caused sender reputation issues and e-mail sending to be preblocked. We now see emails are being successfully sent and the number of blocks is near zero from the Orderful side. Please contact support support (https://support.orderful.com/hc/en-us/requests/new) if you notice any continued problems.

MONITORING over 2 years ago - at 06/30/2023 08:37PM

Emails no longer show as blocked, the issue appears to be resolved. We will monitor closely for the remainder of the day.

IDENTIFIED over 2 years ago - at 06/30/2023 06:06PM

We have been alerted to some e-mail notifications not being sent.
The cause of the issue has been identified and exists with our SMTP service. A solution is being tested currently.

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